Privacy Policy
Updated: October 27, 2025
MyHealth Partners Inc. dba WELL Health Diagnostic Centres (“WELL Diagnostics”, “we” or “our”) and our parent company WELL Health Technologies Corp. (“WELL”) are proud to offer you the WELL Diagnostics website (the “Site”) and the associated clinics in Ontario and Alberta (“Clinics”).
WELL Diagnostics is committed to protecting your personal information and complying with applicable data protection and privacy laws. This Privacy Policy explains how we do so.
We will update this Privacy Policy as necessary. Please check it regularly.
1. What information do we collect?
WELL Diagnostics Site
Cookies
Unless you opt out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Site, including unique identifiers and preference information such as IP address, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times, length of visit, pages viewed, marketing preferences, or navigation and clickstream behavior.
These Cookies help us understand how you use the Site and allow us to make improvements. We may also use Cookies to promote our services through marketing and advertising. These Cookies may be accessed or disclosed to third parties, such as Google Analytics and Facebook Pixel, for the purpose of analyzing site usage and serving relevant ads.
You can opt out of Cookies or prevent third-party websites from accessing them through your browser settings. However, opting out may disable some Site features and limit our ability to provide certain services.
Site Forms
When you submit a form on the Site, we collect personal information such as your name, email, phone number, address, and health card number (and, for healthcare professionals, billing or regulatory college number). This information is used to create a profile, verify your identity, respond to inquiries, or follow up with you.
If you are a physician submitting an inquiry into the Healthcare Provider Portal, we collect your name, practice location, email, billing number, and regulatory college number to verify your identity or create your Portal account.
Direct Marketing
If you sign up for direct marketing or promotional communications from WELL Diagnostics or WELL, we collect your name and email to inform you about products, services, and offers.
Opportunities for Physicians
If you are a Canadian physician filling out our online form for employment or partnership opportunities, we collect your name, email, phone number, and other relevant details to allow our team to contact you.
WELL Diagnostics Clinics
At WELL Diagnostics Clinics, we collect personal information such as your name, email, phone number, address, and health card number to create a profile, verify identity, communicate with you, and bill insurers for services provided. We may also collect personal health information including health history, conditions, and treatments directly from you or other healthcare professionals.
2. Why do we use personal information?
We use your personal information to:
- Provide you medical services
- Review diagnoses and evaluate treatment
- Determine suitability for research programs or trials
- Manage our relationship with you and provide requested information
- Conduct research on our Site and at our Clinics
- Communicate about inquiries, appointments, or opportunities
- Detect, prevent, or investigate security breaches
- Process insurance or payment information
- Protect our business against error, fraud, theft, or damage
- Maintain records for administrative or legal purposes
- Book appointments as per physician orders
We may aggregate and anonymize data for research and improvement purposes.
3. Who do we share the personal information with?
We may share your personal information, including health information, with trusted third-party service providers who assist us in providing services. These providers are contractually bound to maintain confidentiality and comply with privacy laws.
Exceptions may include:
- When required by law or legal proceedings
- In emergencies threatening life or security
- To seek legal advice
- To protect against fraud
- For debt collection
- To investigate potential breaches of law
We will inform you if a business merger affects your personal data.
WELL Diagnostics Site: Shared only with service providers for site operation and optimization.
WELL Diagnostics Clinics: Shared with healthcare providers or insurers for referrals, trials, billing, or accessing imaging reports.
4. How long do we keep personal information?
We retain personal information for as long as required to provide services or as legally mandated.
Retention periods:
- Alberta: 10 years (or 2 years after the patient reaches the age of majority)
- Ontario: 10 years (or 10 years after the patient reaches the age of majority)
5. How do we keep personal information accurate?
We take reasonable steps to ensure accuracy and rely on you to notify us of updates to your personal information.
6. How do we protect your personal information?
We use physical, administrative, and technical safeguards to protect your data. Only authorized staff and service providers with legitimate purposes have access. Security training is provided to all WELL Diagnostics staff.
All vendor contracts include confidentiality and privacy protection clauses. Despite safeguards, no system is completely secure, and breaches cannot be fully eliminated.
7. Where do we store personal information?
WELL Diagnostics Site: Data collected via secure connections and stored on secure Canadian servers. Some third-party processing may occur outside Canada, where local laws may permit government access.
WELL Diagnostics Clinics: All clinic data is stored within secure Canadian EMR systems. Vendors comply with Canadian privacy laws and data protection standards.
8. Links to third-party sites
Our Site may link to external websites that are not affiliated with WELL. These third parties have their own privacy policies. We are not responsible for how they collect or use personal information.
9. Direct marketing
Where you consent, we may use your information for marketing communications regarding WELL Diagnostics and WELL affiliates.
You can opt out at any time by:
- Using the unsubscribe feature in our emails
- Emailing marketing@well.company
We remove your information from marketing lists within 72 hours after you unsubscribe.
10. Use of Technology including Artificial Intelligence
WELL Diagnostics and WELL use digital tools, including artificial intelligence (AI), to enhance patient care, streamline processes, and improve clinic experiences.
These include:
- Electronic Medical Record (EMR) Software: Securely stores and manages patient health data.
- Online Booking System: Allows patients to book, modify, or cancel appointments securely.
- Automated Fax Triage: Sorts and prioritizes medical documents for faster processing.
- Ambient Scribe Software: AI-driven transcription of patient interactions reviewed by physicians.
- Clinical Decision Support Software: Uses machine learning to help identify chronic and rare diseases early.
These tools enhance data accuracy, provider collaboration, and patient outcomes.
11. Consent
We obtain patient consent to collect, use, or disclose information except where otherwise permitted by law. Consent may be oral, written, electronic, or implied when obvious from the context.
Physician consent is also obtained for use of their information in service delivery.
12. Your rights
Depending on your province, you may have the right to:
- Update or withdraw consent
- Request access to your personal information
- Request restrictions on use or disclosure
- Object to or complain about use of your data
- Request corrections
- Request data transfer to another organization
- Request deletion of your personal information
Contact privacy@well.company to exercise these rights. We respond within 30 days and will explain if a request cannot be fulfilled (e.g., disclosure of another person’s data).
13. Contacting us
Accountability regarding your personal information is important to WELL Diagnostics and WELL. For questions, concerns, or complaints about this Privacy Policy, contact our privacy officer: privacy@well.company
If you are not satisfied with our response, you have the right to file a complaint with your local privacy authority.